Responsibilities:

• Responsible for engaging with the client on all aspects of their existing operational activity with a view to developing a more efficient and effective engagement.
• Educates and trains clients on operational and services procedures as well as product capabilities.
• Incumbents are the main interface between the client and all internal parties to address any trending or systemic issues facing the client.
• Incumbents may interface with multiple levels with functional partners.
• Staff may also be responsible for the project management and implementation of operational improvement and re-engineering initiatives in collaboration with the clients office.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• • Team oriented and ability to work under pressure. • Excellent execution skills in a multi-tasking mode and follow-up effectively. • Self-starter with excellent communication and interpersonal skills. • High level of accuracy & attention to detail.

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service————————————————-

Job Family:

Institutional Client Management——————————————————

Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.