Wananchi Group Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative (Zuku Fiber TZ), who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Senior Team Leader, Customer Service Tanzania.

Customer Service Representative will be responsible for;

Handle inbound and outbound customer interactions. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction. Educate customers on competitive pricing and product information; comparing and contrasting our products versus competition.

• Responsible for skillfully retaining customers through positive relationship building
• Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
• Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
• Provide exceptional customer care across all call types including escalations, technical support and billing.

Qualifications

• Experience over 1 year in a Retention/Churn team in aTelco/ICT company
• Customer-centric mentality & passion for the customer
• Effective verbal communication skills, including grammar and tone