Work Reference No. 013/22

Position: Customer Service Officer

Reporting to: Business Centre Manager

Responsibility:

• Provides support to Business Centre Manager in day to day activities related to data entry inVFT MFB system
• Provide satisfactory customer service toVFT internal and external customers

Main tasks

• Attends customer inquiries
• Promotes/markets Savings. .
• Directs customers to respective officer or right channel
• Monitors/attends customers’ATM usage.
• Register and solve customers’ compliances.
• Pass right information to customers
• Issues marketing tools such as fliers to customers
• Ensure accurate data entry.
• Acknowledges bank correspondence.
• Sends disbursement sheet to Central Processing Center I I Post and receive the Business Centre Parcels..
• Does photo copy and printings.
• Keeps the Business Center stationeries.
• Keeps under safe custody all clients loan collaterals, files, documents and other valuable item
• Opens savings accounts
• Petty cash reimbursement/disbursement as per policy
• Effect cash and cheque payment s as per authorized, approved or request voucher
• Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
• Purchases of office items e.g. water, sugar, utensils e.t.c

Education & Experience:

• Bachelor Degree in Accounting,
• Must have a clear understanding of data entry and technology.
• Very good knowledge and comfort dealing with financial information..
• Very good analytical & reporting skills.
• Proficient in Microsoft office application
• Be a good leader.
• Very good communication and marketing skills (both written and verbal).