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27 Feb 2025

Customer Service Officer at TotalEnergies

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Job Description

Country
Tanzania
City
DAR ES SALAAM
Workplace location
DAR ES SALAAM-HAILE SELASSIE RD(TZA)
Domain
Sales
Type of contract
Regular position
Experience
Minimum 3 years

Context & Environment

  • Understanding and follow up of procedures
  • Undertaking client needs
  • Understanding customer contracts and terms

Activities

  • HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, customers…
  • Receive and process fuel orders
  • Ensure customer orders are executed and delivered on time as per D+2 procedure.
  • Prepare and submit customer statements immediately after every end of month.
  • Reconcile customer accounts whenever necessary.
  • Follow-up the payments and ensure credit customers are within terms.
  • Follow-up the opening of new customer accounts.
  • Follow-up reversals, debit/credit notes for customers whenever necessary.
  • Create and maintain customer records and files. Ensure the following records are available; Customer orders, payment details, debit/credit notes, statements, correspondence and any other record as directed by Head of Department.
  • Participate in any marketing activities that improve the sales and profitability of the company

Candidate Profile

  • University degree in Business Administration/Marketing/Engineering
  • Minimum of two years work experience and preferably in petroleum industry
  • Knowledge in MS Office package

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 8th March, 2025.


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