OB TITLE: CUSTOMER SERVICE OFFICER

SUMMARY:

We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.

Our customer service officers are at the front-line of delivering our promises to our customers and the first contact point. As the customer service officer, you will work directly with customers to meet their needs, answer their questions ,provide support and prepare customer orders. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.

Long-term career aspiration (min 5 years). Position is based in Zanzibar.

RESPONSIBILITIES:

• Ensure that the Reception/ Office area is always clean and organized.
• Stay informed on all company services and products so customer inquiries can be answered correctly and on the spot.
• Process customer orders of products and services
• Efficiently making and returning phone calls or emails in a timely manner. Every call/ Email must be returned/ replied within the same day.
• Handle customer complaints and questions regarding problems with orders and always make an update in the intranet.
• Make sure orders are delivered to customers on time with an invoice, and a returned signed invoice is filed in the office file.
• Process customer orders of products and services
• Ensure that operational activities are executed within allotted budget and timelines following procedure established. E.g. Order receiving procedure, Purchase Invoice receipt procedure, payment making procedure etc.
• Able to produce fact-based brief reports, on digital devices.

Education: Advanced diploma in business studies, Bachelor’s degree in business studies is an added advantage

Experience: Minimum of 2 years experience in related field (Food & Beverage and Hospitality industry preferred) and experience in processing orders and invoices. Fluent in MS word, excel, other programs of advantage.