Precision Air Services Plc is a fast-growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction we wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: CUSTOMER SERVICE EXECUTIVE (2 POSTS)

REPORTS TO: CUSTOMER SERVICE SUPERVISOR

DUTY STATION: DAR ES SALAAM

ROLE PURPOSE STATEMENT:

To ensure efficient and effective customer focused check in and boarding in compliance with SLA’s and customer expectations

KEY ACCOUNTABILITIES/RESPONSBILITIES

• To ensure efficient & effective passenger service in compliance with carriers’ policies/procedures and customer airlines approved SLA.
• To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.
• To protect and enhance revenue collection to meet Company and Customer airlines targets.
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
• Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.
• Any other duties as may be assigned by your supervisor

PERFORMANCE INDICATORS:

• Comply with customer care standards in terms of serving the passengers.
• Nil OTI’s related to poor service.
• Comply with laid down standards in verifying validity of passenger’s travel documents.
• Comply with laid down standards of appearance and grooming
• Compliance with SLA’s.
• Customer service delivery reactions/responses.
• Compliance with non-SLA carriers’ policies & procedures.
• Adherence to safety standards
• Excess baggage revenue collected and reported

COMPETENCIES:

• High integrity and communication skills.
• Ability to work under pressure.
• Proactive/results orientated
• Team player
• Decisive and result oriented
• Customer focused
• Pleasant & presentable

MINIMUM REQUIREMENTS:

• Diploma Graduate or relevant lATA/ UFTAA qualifications or equivalent
• Certification in relevant computer applications and Customer Service
• Experience in delivering service in demanding consumer environment
• Good Communication Skills with Pass Mark of grade C in English and Kiswahili and Mathematics
• Fluency in appropriate foreign languages is an added advantage

Closing Date:

Not later than 29^th November 2021