Job Summary

MLL is seeking an experienced Customer Relationship Management Officer to provide exceptional service and relationship building for our company.
· Years of experience: 2 years
· Experience level: Experienced
· Education: Degree or above

Job Description

The ideal candidate shall have an extensive background utilizing Microsoft Excel, and other Microsoft office applications. Experience with EDI or Nitrate is a HUGE plus!

Responsibilities
•Handle customer inquiries and complaints
•Provide information about the products
•Troubleshoot and resolve product issues and concerns
•Develop and maintain a knowledge base of the products
•Process orders while confirming prices, promotions, freight charges and other relevant information
•Work with Supply Chain to provide customers the best allocation of inventory and coordinate the deliveries and pickups for multiple warehouses
•Follow up and confirm receipt of orders and customer satisfaction.
•Other duties as assigned

Qualifications

•Microsoft Office
•Microsoft Excel (5 years of experience is required)
•EDI
•Data Entry
•Problem Solving
•Customer Service
•Web Based Customer Service

All CV send Email: [email protected] Only qualified candidates will be contacted, MLL is an equal opportunity employer hence encourage special challenged and female to apply.