JOB TITLE: CUSTOMER ACCOUNT MANAGER

SUMMARY:

We are looking for an Account Manager to create long-term, trusting relationships with our customers.

The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and answer client queries. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.

Long-term career aspiration (min 5 years). Position is based in Zanzibar.

RESPONSIBILITIES:

Assist new customers to open customer accounts and to issue contracts for those leasing coffee machines.
Make sure customer data is available, accurate and updated at all times including physical location, email, phone numbers, responsible person, and any communication with customers has to be documented electronically in the customer account.
Follow up on payments from customers
Follow-up on pending orders to customers to make sure they are delivered and customers
Provide support to all business units including CUSTOMER SERVICE, WAREHOUSE, TECHNICAL, PRODUCTION, HR, administrative, marketing and other departments.
Conduct Customer follow-up on our products and services
Handle customer complaints and questions regarding problems with orders and always make an update in the intranet
Work on getting new orders from the existing customers, always try to sell them a product when performing your customer care activities.
Able to produce fact-based brief reports, on digital devices
EDUCATION: Bachelor’s degree in business studies

EXPERIENCE: Minimum three (3) years Experience in Related Field (Food & Beverage and Hospitality industry preferred). Fluent in MS word, excel, other programs of advantage.