Position: Corporate Customer Service Executive

Company: AutoXpress

Location: Mbeya

AUTOXPRESS is an importer, distributor, and retailer of tires, auto parts, and accessories in the East African Market.

REQUIREMENTS

AutoXpress Limited is a leading importer, distributor and retailer of tyres, auto parts and accessories across various countries in Africa. AutoXpress Limited (The Group) also offers an extensive range of repair and services through a well-established network of 80 outlets across Kenya, Tanzania, Rwanda Uganda and Zambia. AutoXpress is a well-established and trusted brand and is underpinned by a successful history and heritage spanning over 65 years.

AutoXpress Tanzania Limited is looking to hire a Corporate Customer Service Executive – Southwest Zone (Mbeya, Njombe, Rukwa, Ruvuma, and Songwe) to manage and expand its corporate customer portfolio.

THE ROLE

This position is responsible for managing and growing the corporate customer portfolio, providing excellent customer service, and ensuring maximum profitability. The Corporate Customer Service Executive will report to the General Manager – Sales.

Job Location: Mbeya

PRINCIPAL ACCOUNTABILITIES

• Maintain existing customers through planned individual account support by calling and visiting regularly.
• Recommend and select the right product to suit the customer’s requirements.
• Cross sell other products by highlighting on their benefits.
• Identify new potential customers by obtaining market information and getting leads from existing clients.
• Communicate new products and services, special developments and any other useful information to customers.
• Ensure customer satisfaction by seeking customer feedback, analyzing, effectively and efficiently responding to any complaints.
• Obtain testimonials from customers.
• Create and maintain a fleet profile for all existing and potential customers.
• Carry out market research, competitors and customer surveys to identify emerging customer needs.
• Prepare weekly sales and activity reports and customer feedback reports and submit them to the branch manager/sales manager.
• Contribute in developing sales strategy for the company every beginning and midyear with your sales forecast.
• Oversee credit control function.
• Maintain confidentiality of customer information at all times.

KEY COMPETENCIES

• Strong focus on customer needs with a drive to exceed expectations.
• Excellent presentation and communication skills.
• Persuasive and influential, with a personable approach to building and maintaining relationships.
• Ability to follow instructions and procedures diligently.
• In-depth understanding of the company’s products and services, both commercially and technically.

EDUCATION, EXPERIENCE, AND KNOWLEDGE

• Bachelor’s degree in a business-related discipline, with a focus on sales and marketing as an added advantage.
• At least 1 year of experience as a customer service assistant within our organization or
• 2-3 years in a similar position within the automobile industry.
• Proficient in computer applications.