Job Description
To provide a comprehensive outsourced and legal collection service by ensuring that collections are maximized on charged off accounts, including estate late accounts, through employing appropriate collection tactics and vendor management principles; in executing the agreed collection operation strategies, as well as instituting and monitoring legal and/or claim procedures whilst ensuring that all legal requirements are complied with.

Please note this is a Fixed Term Contract and is renewable on an annual basis, with a maximum of up to two years.

Qualifications
Minimum Qualifications
Type of Qualification: Bachelor Degree
Field of Study: Banking, Law

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Experience Required
Operations Control
Operations
3-4 years
Banking exposure and specifically debt collecting experience.

Additional Information
Behavioral Competencies:

Checking Details
Convincing People
Exploring Possibilities
Following Procedures
Interacting with People
Managing Tasks
Meeting Timescales
Producing Output
Resolving Conflict
Showing Composure
Taking Action
Team Working
Technical Competencies:

Active Listening
Collections
Debt Consolidation
Query Resolution
Recoveries
Verbal Communication
Workflow Management