NEW VACANCY

Qualifications:

• Bachelor degree in Business Administration, Finance, Accounts or related field.
• A minimum of 3 years of experience in customer management.

CORE RESPONSIBILITIES:

• Perform daily preparations of controls related to E-Stock management (allocation and deletion).
• Onboard corporate customers and super agents into the Trust Account Automated Solution.
• Monthly payment of all Tigo Pesa commission.
• Creation and modification of tariff fees in the Tigo Pesa System.
• Creation and modification of commission in the Tigo Pesa system.
• Perform daily reconciliation of the suspense wallet to ensure all values are supported.
• Ensure all corporate customers’ and super agents’ queries and requests are resolved within agreed SLAs.
• Perform bank transfers for corporate customers as a second line of support.
• Support other business payments related to promotions and other business activities.

CORE COMPETENCIES:

• Excellent customer management skills.
• Ability to manage multiple priorities and deadlines.
• Excellent planning, organizational and problem-solving skills.
• Effective communicator and presenter.
• Proficiency with the MS Office Suite, particularly Microsoft Excel, PowerPoint, and Word.
• Strong interpersonal/communication skills and the ability to work effectively with a wide range of cultures.

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted.

If this description corresponds to you, grow with us by applying before November 10, 2024.