POSITION: Center Head

REPORTS TO: REGIONAL OPERATIONS DIRECTOR

LOCATION: DAR ES SALAAM

The Company:

Africa Healthcare Network (AHN) is building the first dialysis chain across East Africa, providing high-quality, life-saving dialysis at an affordable cost to both the local patient population and patients from neighboring countries, which do not have centers of their own. AHN brings world-class technical expertise combined with developing world practical operating experience to a region in dire need of quality dialysis treatment. In North America, over 97% of patients requiring treatment for kidney disease receive care; in East Africa, less than 5% receive care. AHN’s goal is to increase access to high quality care at a lower cost to patients, delivered through a sustainable business model. AHN is currently operating in Rwanda, Tanzania and Kenya.

KEY RESPONSIBILITIES:

The Center Head is the single point of accountability of all performance within the dialysis unit, reporting to the Regional Operations Director or Manager (ROD/M)

The Center Head’s major duties and responsibilities are encompassed in the 5 areas below

Clinical excellence
Drive the highest delivery of quality care to dialysis patients as defined in AHN Dialysis Quality Index (DQI) score targets – coordinating across and supervising Head Nurse/Shift lead nurse, medical professionals (MD, physician, nephrologist), nutritionist and other clinical staff
Spend time on the dialysis floor to build relationships with patients and oversee patient experience
Ensure fully compliant and well-maintained dialysis unit across 5 areas – hand hygiene, infection-prevention-control, COVID-19 protocols, crash cart, cleanliness – as defined in AHN audit scores
Responsible for speaking to center level clinical KPI results and action items
Propose and drive new ways of improving delivery of quality care to patients, including any innovative collaboration with partner hospital
Ensure fully complete and accurate documentation of patients’ clinical records

Dialysis center growth and volume
Work with ROD/M to drive a fully functional patient referral system from partner hospital to patient onboarding in AHN center and actively bridge any gaps
Lead the Chronic Kidney Disease (CKD) Registry efforts across partner hospital (lab, MD, etc), AHN MD and center staff to drive early identification of CKD patients
Build and maintain strong relationship and collaborate closely with partner hospital to drive higher testing and patient follow-up rates
Visit surrounding healthcare facilities to increase awareness of AHN and establish external patient referral pipelines
Propose, lead and monitor initiatives to continue to improve center level patient identification, adherence and retention of patients

Operations

Work with ROD/M to optimize in-center P&L and EBITDA margin
Accountable for sufficient supply of inventory; supervise center administrator(s) on inventory management and monitoring for expiration dates, quality, appropriate consumption etc
Responsible for driving an efficient center operations schedule (i.e., staff scheduling, patient scheduling) as per the AHN staff-to-patient target ratio and overtime targets
Coordinate across Center Operations and Center Administrator(s) to handle all patient scheduling and billings across AHN, partner hospital and NHIF systems
Ensure all in-center documentation and records (e.g., RO, patient files) are well-maintained and up-to-date

Teammate engagement
Active management of all in-center staff (nurses, nursing assistants, cleaner, center administrator) and coordination across support functions (nutritionist, BME) for their effective functioning
Build a conducive and supportive workplace for in-center staff to flourish in workplace and develop their skills
Conduct regular performance evaluations and provide consistent and constructive mentorship and feedback for staff development
Uphold all center staff to the highest standards of AHN standard operating procedures and policies
Compliance and Integrity
Ensure the unit adheres to all Ministry Of Health and NHIF regulations and standard
Prepare for and participate in regulatory inspection and audits
Ensure our center staff adhere to the highest ethical principles at all times
Center Heads can be asked to engage in other operational elements of the center including but not limited to billing and admin work depending on the needs of the center and the changing needs of AHN.

Desired Competencies:

Minimum Bachelor degree in Business Administration/ Public Administration, Engineering or equivalent is preferred
Current practicing license (if a registered medical personnel)
More than 3 years of work experience preferably in an operations and customer-facing role e.g., healthcare delivery, F&B, retail (exact experience required differs based on center size)
More than 1 year of experience managing multiple different teams (exact experience required differs based on center size), with experience planning and executing programs or projects across multiple stakeholders with verifiable results
Able to connect details to big picture thinking and lead different roles to deliver results in a high-pressured, fast-paced environment
Strong critical thinking and analytical ability to solve problems especially when there is no established process
Strong stakeholder management and communication skills across external parties and internal staff
Solid ability to mentor and develop teams
Proficiency with Microsoft Word, Excel, PowerPoint
Strong work ethic, flexibility and willingness to learn on the job and all clinical and non-clinical aspects of running a dialysis unit
Passion for AHN’s Mission