Job Title:
Case Management Officer (2 posts – one staff for each Team)

Reporting to:
Program Manager

Line Manage:
Community Case Workers (CCWs)

Locations:
Iringa DC and Kilolo DC

Position Summary

The overall purpose of the Case Management Officer (CMO) position is to provide strategic leadership and management of the National Integrated Case Management System (NICMS) function at AWG and Councils Team levels. The job holder will ensure high-quality case management services are offered to OVC caregivers and children and adolescents living with HIV at the Councils Team level.

Roles & Responsibilities

• Leadership & Supervision:
  • Oversee Case Worker Coordinators and provide overall leadership for case management activities at Councils Team.
  • Share direct supervision responsibilities of Community Case Workers (CCWs), Lead Case Workers (LCWs), and Community Health Workers (CHWs) with Case Management.
  • Ensure that Case Management Coordinators provide continuous mentoring and support to CCWs; directly conduct supportive supervision to Case Management Coordinators.
• Policy & Procedure Adherence:
  • Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, and M&E guidance, standard operating procedures (SOPs), and other job-aids that facilitate holistic case management at the household/community level.
  • Ensure that all CCWs are oriented to the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and follow national protocols to ensure timely intervention.
• Service Delivery:
  • Ensure that case management services delivered address the holistic needs of OVC and caregivers, including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
  • Conduct quality step-down trainings to Case Management Coordinators and CCWs at Councils Team.
  • Regularly monitor case management activities and use the information to improve case management quality and implementation at Councils Team.
  • Ensure CCWs complete required case management forms and that a case filing system is developed and maintained.
• Partnerships & Community Engagement:
  • Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors (DEDs), Council Health Management Teams (CHMTs), District Social Welfare Officers (DSWOs), and Ward-level officials.
  • Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc.
  • Map existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities and assist government officials in recruiting and selecting CCWs for the National Integrated Case Management System (NICMS).
  • Coordinate with local structures including health facilities and NPA-VAWC Committees at Councils Team.
• Training & Development:
  • Train CCWs on the NICMS and ensure they are equipped to handle case management effectively.
  • Lead the development of a service directory for social services (in coordination with the Health and HIV Services Officer) in implementation areas; update the directory at least once per quarter at Councils Team.
• Documentation & Reporting:
  • Submit timely updates to the Program Manager for inclusion in the quarterly, semi-annual, and annual reports.
  • Document specific case management lessons learned and best practices for experience sharing and replication.
• Additional Duties:
  • Perform any other relevant duties as assigned by the Project.

Minimum Required Qualifications, Experience, and Skills

Education:

• Required:
  • Diploma in Social Work or Public Health.
  • Diploma in Community Development, Community Economic Development (CED) may be considered.
• Preferred:
  • Bachelor’s degree or higher in the above-mentioned fields.

Skills:

• Strong Monitoring & Evaluation (M&E) skills and experience in strategic information.
• Excellent written and oral communication skills in Swahili and English, including excellent training skills for working with adult learners, particularly at the community level.
• Ability and willingness to work flexible hours as needed without constant or close supervision.
• Demonstrated leadership and team-building abilities.
• Diplomacy and negotiation skills with the ability to collaborate and coordinate with a range of stakeholders and navigate complex situations.

Experience:

• At least two (2) years of experience in a field position with an organization in public health or OVC.
• Experience in Home-Based Care (HBC), National Integrated Case Management Systems (NICMS), PEPFAR OVC/MVC differentiated care services is preferred.
• Experience with PEPFAR-funded projects in Tanzania.
• Experience implementing program and donor regulations, systems, and procedures.
• Experience with an Appreciative Inquiry (AI) approach in development and social projects.