COMPANY NAME:                     ASILIA LODGES AND CAMPS LTD

POSITION:                                     Butler

DEPARTMENT:                            SERVICE

LOCATION:                                   TARANGIRE, NGORONGORO, RUBONDO, & SERENGETI

REPORTING TO:                          CAMP MANAGER

 At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

As a butler, your role is vital in perpetuating our company’s aims, goals, and objectives!

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.  WE BELIEVE IN BETTER!!

SCOPE AND PURPOSE OF THE JOB:

To ensure guests are well served their meals and drinks, work together with other staff and management in a smooth, safe, and harmonious manner to ensure guests have a memorable stay.

DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS

                Daily Duties

• Ensured the cleanliness of all food and beverage facilities including the restaurant, lounge, bar, and area around.
• Control the F&B in a bar to ensure that consumption is in line with budgets.
• Ensure that current F&B offerings are being met with the highest standard.
• Ensures that guests are satisfied with their meals, drinks, and processes orders for additional courses if necessary.
• Make sure you conduct daily beverage stock take to cater to your guest’s needs.
• Maintain the highest standard of services to guests, including cleanness, and report any maintenance issues in your working environment.
• Guests should not wait for service, make sure you are always for guests’ needs and service.
• It is vital to make sure service delivery is on time without any delays.
• Make sure guests should always have drinks with them unless they are satisfied.
• Make sure you have enough drinks to serve your guests at the right temperature as per guests’ preferences.
• Assist guests’ needs and requirements, check with guests if they need your assistance.
• Ensure you have all guest’s information including dietary requirements to be able to provide outstanding service.
• Introduces guests to the menu and announces daily menu specials.
• Ready to answer questions about menu items, ingredients, and any other necessary questions asked by your guests.
• Table set up should be prepared before guests always arrive for their meals and ready.
• You need to keep your crockery and cutlery records; in case anything breaks should be recorded and reported to your manager.

Requirements

• Experience as a waiter or similar role in the hospitality industry.
• Strong multi-tasking skills.
• Excellent organizational skills.
• Ability to adapt to a bush environment.
• Commitment to a high level of customer service.
• Strict attention to detail.
• Knowledge of hotels, lodges, and restaurants.
• Ability to handle sensitive matters with efficiency and discretion.
• Knowledge of food and wine pairings is a plus.
• Certificate or Diploma in hotel management.
• Must be able to speak English fluently, other languages an advantage.
• Must be willing to be based in camps in remote locations.
• Age limit not more than 35yrs.

EXPERIENCE: Minimum 2 years of experience.