NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The main purpose is to drive Loan and Advances, Deposit and alternative product growth at branches. This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches

Job Description​

A. Business Soliciting – Acquisition/Recruitment

Customer acquisition /recruitment
Visit existing customer frequently
Ensure all the customer acquisition point are working perfectly all the time
To enhance customer experience
Identify areas / sector relevant for business growth in their locality
Identification, soliciting, KYC and risks review of potential customers and approach them to open account
Work with Business Development Partner to initiate development of relevant products to the particular locality
Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches
Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
Address the customer queries in relation to business matters

B. Deposit Mobilization

Proactively understanding the business dynamics in the locality and take advantage to grow deposit.
Supervise all the deposit mobilization campaign in branches
Proactively and continuously solicit deposits from all clients of the Bank to meet Bank’s deposit targets
Proactive following of activities identified on the branch activity calendar

C. Cross selling

Cross sale of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.
Collection of market intelligence information local competition, products and levels of service

D. Relationship Management

Drive customer engagement activities in branches
Going out to interact with Bank’s clients/potential clients in order to win their confidence and create customer loyalty
Identifying potential clients and strategizing to add them to the list of NBC customers through informative meetings and product discussions
Developing, building and maintaining long term relationships with all segmented customers by listening to them, problem sharing and joint solution finding
Manage customer business contacts, participate in corporate customer social occasion and manage all aspects of interactions, the bank has with its customers.
Maintenance of business acquired to ensure customer activeness and reduce churn

E. Reports, Monitoring & Turnaround

Maintain database of High net worth customers in the branch.
Monitoring of branch business growth through KPI
Loan turnaround time for loans and recovery support
Responsible for PAR and NPL of the Branch retail loans
Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level

F. Coaching and Mentoring

Coach and mentor the branch Sales team on regular basis
Monitor and report performance as per agreed KPIs
Other duties

Participate in branch budgeting of all Sales related activities
Carried out other duties as assigned by the Branch Manager.
Prepare various reports and business proposals for management approval
Education and Experience Required:

Bachelor Degree in Business Administration
3 years banking experience
Broad knowledge of banking practice( Product knowledge) and bank regulations

Knowledge, Skills and competences required:

Strong Customer Service management
Customer Handling awareness
People Management
Bank Products awareness
Analytical skills
Selling and cross selling skills
Awareness of BOT Regulation
Risk Management

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)