Job Title: Assistant Manager – Reservations.

Location: Arusha, Tanzania

About Us: Planet Lodges is hiring new talent for multiple openings at our brand-new SPA and existing properties. We are seeking passionate, experienced professionals to join our team. Get ready for an exciting career with a company that values customer satisfaction and employee growth.

Job Summary: As an Assistant Manager – Reservations, you will assist the Reservations Manager in overseeing the hotel’s reservation system, managing room availability, and ensuring that guests’ booking needs are met efficiently.

Key Responsibilities:

• Reservation Management: Regularly analyze reservation system data to understand booking patterns, peak times, and guest preferences,
• Guest Communication: Handle and resolve any guest issues related to reservations, ensuring guest satisfaction.
• Reporting and Analysis: Prepare regular reports on reservations, occupancy, revenue, and guest trends.
• Team Leadership and Supervision: Lead and manage a team of reservation officers to ensure high-quality customer service.
• Cross-Department Coordination: Work closely with the front desk, housekeeping, and sales teams to ensure smooth coordination of guest arrivals, room availability, and special requirements.
• Compliance: Ensure compliance with hotel policies, procedures, and industry standards for reservations and guest data privacy

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in a hotel reservations or front desk role, ideally 2-4 years in a similar capacity.
• Experience in leadership or supervisory roles, with a proven ability to manage a team effectively.
• Problem-solving abilities to manage last-minute changes, cancellations, and booking issues.
• Strong communication skills (verbal and written) to interact with guests, staff, and other departments.
• Knowledge of ResRequest System a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with leading and growing brands in the Tanzanian tourism industry.
• Collaborative and supportive work environment.
• Potential for professional growth and development with access to world class training and workshops.