Job Purpose

The role holder will be responsible for reconciliation of clients’ accounts and ensure queries from intermediaries are promptly responded.

Key Responsibilities

Cash flow management – Daily monitoring of customer accounts and ensure adherence to cash before cover policy, handle the collection of premiums and find the resolution of account queries.
Customer retention and loyalty – Timely payment of commission
Verification of premium payment before processing claim- No claim file not confirmed within 24 hours.
Allocating daily receipts to all customer accounts
Providing accounts information to internal departments
Intermediaries reconciliation- No unreconciled balances more than 30 days Send monthly reconcile statement to intermediaries,
Liaise with underwriters daily on funds received with no debit for timely postings.
Support all strategic initiatives that are in place which focus on premium collection and credit control issues for head office as well as for all the branches
Ensure all customers and direct clients /Agency queries are responded immediately. Ensure all commission reports are reconciled and paid by 1st week of every month. Ensure all outstanding statement are sent by 10th of every month
Regional cooperation, expansion & other assignments:- Ensure all regional queries on credit control issues are responded immediately and all reports required from receivables are prepared on time
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Performing other duties as assigned by the supervisor
Key Performance Measures

Debtors ratio
TAT for commission payment
TAT for allocation of receipts
Debtors ratio
TAT for commission payment
TAT for allocation of receipts
TAT for reconciliation of intermediary balances
Working Relationships

Internal Relationships

Responsible to Accountant – Credit Control
Required to liaise and work closely with claims, underwriting & sales departments
External Relationships

Brokers, Agents, Banks and direct customers
TIRA

TAT for reconciliation of intermediary balances

Knowledge, Experience And Qualifications Required

Bachelor degree (Accounting and Business related options preferred)
Knowledge of insurance regulatory requirements
Knowledge of Britam products

Primary Location

Tanzania, United Republic of-Dar es Salaam-Dar es Salaam

Job Type

Permanent

Shift

Day Job

Contract Type

Full-time

Job Posting

31-08-2024

Unposting Date

13-09-2024

Number of Openings