About the role
Burn is looking for an Agent Care Team Coordinator to join our Electric team in Tanzania.

Duties and Responsibilities

• Training and Development:
• Develop and implement comprehensive training programs for agent care officers to ensure continuous improvement and alignment with the company’s strategic goals.
• Collaborate with training teams to continuously evaluate sales agent training needs, address skill gaps, ensure adherence to SOPs, and monitor performance to maintain compliance and operational effectiveness.
• Operations Management:
• Oversee and manage all aspects of agent care officers’ operations, including effective team management.
• Oversee recruitment, training, and onboarding of sales agents & ACT officers
• Ensure correct agent mapping and zoning based on approved criteria and SOM
• Confirm and verify field team commission payments and ensure timely payment
• Address field challenges and support agents in improving performance

• Budget Requirements:
• Manage the agent care team’s budget, ensuring resources are allocated effectively to maximize performance and meet business demands.

• Business Development:
• Work closely with management to identify and implement process improvements that enhance operational efficiency and agent satisfaction.

• Reporting:
• Provide feedback to senior management on initiatives derived from sales agents’ feedback.

• Escalation management:
• Oversee and manage escalations from sales agents regarding performance-impacting issues
• Proactively identify root causes and implement strategic improvements to prevent future issues.

• Feedback and Escalation Management:
• Gather feedback from sales agents and provide insights to senior management for strategic decision-making.

Skills and Experience

• Essential: 4+ years of Agent management/ Agent support with medium-level management experience, preferably in the renewable energy sector or clean cooking.
• Bachelor’s Degree from University
• Solid understanding of performance metrics, data analysis, and reporting.
• Experience in business development, sales strategy, or process optimization.
• Sales or operations data analysis and reporting experience
• Experience in sales support is a plus.

                                                 Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees.)